Tracks the sofa. You get the rest.
Porchlight is the support copilot for furniture brands. It reads the carrier scans and the warranty, then passes the hard claims to your team with the photos attached.
No card needed. Most brands go live in an afternoon.
Delivery 6
Warranty 4
With a person 3
Needs a reply
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JP Jordan Pike Is my Alder sofa still coming Thursday? Now Resolved in 2m
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MA Maya Alvarez 4m The Birch table top has a white ring Warranty
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TB Theo Brandt 11m Can I move delivery to Saturday? Delivery
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SK Sam Delacroix 26m Do the cushion covers come off to wash? Care
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RN Riley Nguyen 1h Bed frame arrived missing two bolts Parts
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CE Casey Ellison 2h Return pickup for the Fern armchair Returns
Jordan Pike
Order #BM-20417 · Alder 3-seat sofa
Jordan Pike · 1:12 PM
Hi, is my Alder sofa still coming Thursday? I need to leave work early for it.
Porchlight · 1:13 PM
It is. Your sofa left the Denver hub this morning and is on Thursday’s two-person route. The crew will text you 30 minutes before they arrive.
Out for delivery Thursday
Haulmark · white glove
1:00–3:00 PM MT
Reply, or bring in a teammate Hand off
Answered from
- Wrenfield order #BM-20417
- Haulmark scan, 7:42 AM MT
- Delivery policy, section 2
Answering customers for 212 furniture and home brands
- Loamwood
- Birchmoor
- Juniper Row
- Ardent Home
- Oakhurst
- Sill
MA Maya Alvarez
The top of my Birch dining table has a white ring after two weeks. Photos attached.
3 photos
Porchlight
That looks like a finish claim, so I’m bringing in Marisol from our warranty team. She can see your photos.
Handed to Marisol Vega · Warranty
Claim summary
Written up in 41s
- Order
- #BM-19862 · Birch dining table
- Delivered
- Aug 28, 2026
- Coverage
- 5-year finish warranty, active
- Suggested
- Ship a new tabletop, no return
Hands the hard ones to a person
When a claim needs judgment, Porchlight stops talking and brings in the right teammate, with the order, the photos and a suggested fix already written up.
- Routed by topic
- Finish claims go to warranty, missed windows to logistics, repeat buyers to a lead.
- Nothing to ask twice
- The customer never repeats an order number or sends the photos again.
- Your limits, in writing
- Refunds over $250 and replacement parts always wait for a person.
Fluent in freight, fabric and fine print
The parts of furniture support a generic chatbot gets wrong are the parts Porchlight was built around.
Knows where the truck is
Carrier scans become a plain answer with a two-hour window, not a tracking number to decode.
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Ordered
Aug 30
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Built in Grand Rapids
Sep 8
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At the Denver hub
Sep 11
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Out for delivery
Thu, 1:00–3:00 PM MT
Finish defects are covered for five years from delivery; fabric pilling and pet damage are not.
Reads the fine print
Answers come from your warranty terms, clause by clause.
- Warm
- Brief
- First names
- No exclamation marks
Sounds like your brand
It learns from 500 of your past replies.
Hand off below 82%
Knows when to stop
Below the confidence line you set, a person takes over.
- Return pickup
- $149.00
- Restocking, 15%
- $187.50
- Refund to card
- $913.50
Quotes the fee first
Return math, shown before the customer has to ask.
Customers used to email three times before the truck showed up. Now they get the window in under a minute, and my team works the claims that need a person.
Avery Ambrose
Director of Customer Experience, Loamwood
38 sec
average first reply on delivery questions at Loamwood, down from 19 hours
38 connections
Connected to the systems that know the answer
Porchlight reads your storefront, order system, carriers and warranty registry, so every reply comes from a record instead of a guess.
Ask about your stack-
Cartwell
Storefront
Orders sync every 5 minutes
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Wrenfield OMS
Order system
Two-way order edits
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Haulmark
Freight carrier
Live scans and delivery windows
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Crestline Freight
White-glove carrier
Crew arrival texts
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Tallyhall
Warranty registry
Coverage by serial number
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Quarterdeck
Help center
Articles become answers
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Gatepost
Site chat
Live on product pages
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Tailgate Returns
Returns portal
Restocking fees applied
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Parcelbird
SMS
Replies by text, two-way
Billed monthly in USD
Pay for answers, not seats
Every plan includes unlimited teammates on handoff and a 14-day trial on your real inbox.
Porch
For a brand answering its first thousand orders a month.
$149 /mo
- 1,500 conversations a month
- Your storefront and one carrier
- Email and site chat
- Handoff to any teammate
Parlor
Most brands pick thisFor brands shipping freight with several carriers.
$449 /mo
- 6,000 conversations a month
- Every carrier and warranty registry
- Damage claims from photos
- Email, chat and SMS
Estate
For brands with showrooms and their own delivery crews.
Custom
- Unlimited conversations
- Showroom and phone handoff
- Onboarding done in 10 business days
- SSO and a full audit log
Extra conversations are $0.09 each. Cancel in any month.
Questions CX leads ask first
Can’t find yours? Our team answers in under an hour, 7:00 AM–7:00 PM MT, Monday to Saturday.
Email the teamWhere does Porchlight get delivery status from?
It reads your order system and your carriers’ tracking feeds every five minutes. If a carrier has no feed, it shares the last confirmed scan and hands the ticket to a person.
What happens when it isn’t sure?
It stops and brings in your team with a summary, the order and any photos. You set the confidence line per topic, and damage claims can always go straight to a person.
Will it promise refunds or replacements?
Only inside the limits you write down, like sending replacement hardware under $40. Anything past a limit becomes a handoff with a suggested resolution.
How long does setup take?
Most brands connect a storefront, one carrier and their warranty terms in an afternoon. For the first week Porchlight drafts replies for your approval before it answers on its own.
Does it answer in our voice?
It learns from your past replies and a short style note. You can preview any answer and change the phrasing before it goes live.
Which channels does it cover?
Email and site chat on every plan, with SMS from Parlor up. Phone calls route to your team with a written summary of the order attached.
Leave the light on tonight
Connect your storefront and one carrier this afternoon. Porchlight drafts tonight’s answers for you to approve in the morning.